How a booking is made
- We send you a plan with prices and options. Nothing is booked yet.
- For each booking you want, we tell you the price, who you pay, how to pay, the deposit (if any) and the provider’s cancellation terms.
- The booking is confirmed once you agree in writing and any required deposit or payment has been received. We then send you the confirmation.
Deposits and payment
In almost every case you pay the provider directly, and your contract for that service is with them. Many providers ask for a deposit to hold a date, especially villas, boats, VIP tables and festival tickets. How much, and whether there is a deposit at all, depends on the service, the company, your group size and the date; you get the exact amount, the deadline and the balance due date before you confirm.
Deposits are not refundable. Once a deposit has been paid, the date is held for you and the amount stays with the provider, even if you cancel later.
Changes
Tell us about any change as early as possible on WhatsApp. We will ask the provider and tell you whether the change is possible and if it costs anything. Changes to dates or group size can affect availability and price.
Cancellations and refunds
Refunds depend on the provider’s cancellation terms, which you receive before you confirm. As a general guide:
- Villas often keep all or part of the deposit, with stricter terms in high season and on holidays.
- Festival tickets and VIP tables for festivals and high-season nights are usually non-refundable.
- Restaurant and club reservations may carry a no-show fee or a lost minimum spend.
- Boats, transfers, tours and wellness sessions usually allow free cancellation up to a set time before the service.
If a provider cancels, we help you find an alternative and make sure any refund owed by the provider is requested.
Weather
Boat trips and some outdoor activities can be cancelled by the operator or the port authority for safety reasons. In that case we will help you reschedule or arrange the refund or credit offered by the operator.
Our planning service
Our planning is free, so there is no planning fee to refund if your plans change.
Questions
Ask us on WhatsApp before you confirm if anything about a booking is unclear. See also our terms and conditions.