How it works
Free to plan. You only pay for what you book.
Restaurants, clubs, villas and the other partners we book pay us a commission. That is how we earn our money, so planning with us costs you nothing.
How it works
From first message to your last night
Planning is free. Our partners pay us a commission, so you only pay for what you book.
- 01
Send us a message
Dates, group size, what you are celebrating. A few lines on WhatsApp are enough.
- 02
Get a first plan
We send a draft itinerary with villa options and prices. You change what you like.
- 03
Confirm and book
Nothing is booked until you say yes. You see who you pay and the cancellation terms for each booking.
- 04
Enjoy, we stay on call
While you are here, the same WhatsApp chat handles changes, late tables and rides home.
Who you pay
You see the price of every booking before you confirm it. Tips for great service are always your choice, never required.
- You pay the partner, not us. In almost every case the villa, restaurant, boat or venue takes the payment directly. Your contract for that service is with them.
- Deposits depend on the booking. How much, and whether there is one at all, depends on the service, the company, your group size and the date. You hear the exact terms before you confirm.
- Deposits are not refundable. That is how the partners here work, so a date you hold is a date you have paid for. We tell you this before you commit, not after.
- Our planning stays free. We are paid a commission by the partners we book, which is why there is no fee on your side and no planning fee to refund if plans change.
Written terms for each booking come from the partner. See our booking and cancellation policy.
Questions groups ask first
Does it cost anything to plan with you?
No. Planning is free. Restaurants, clubs, villas and the other partners we book pay us a commission. You pay for what you book, and you see each price before you confirm. Tips for great service are always your choice.
Which areas do you cover?
Tulum, Playa del Carmen, Cancún and the Riviera Maya in between: villas, boats, clubs, restaurants, parties, transfers and tours in all of them.
How far ahead should we start?
For high season (December to March) and festival dates, three to six months ahead. For the rest of the year, six to eight weeks is usually enough.
Can you get us into Zamna, Tehmplo or Day Zero?
Yes. Only selected concierges can book tickets and tables for these festivals, and we are one of them.
Have you seen the villas yourselves?
Yes. We visit every villa in person before we offer it, so there are no surprises when you arrive. Some villas are available only through us.
What if what we want isn’t listed?
Just ask. We organise custom experiences all the time, from skydiving and a sunrise balloon over Chichén Itzá to flowers for your wife’s birthday, delivered the same day.
Is anything booked before we agree?
No. You get a draft plan first. Nothing is booked until you say yes.
Who do we talk to while we are in Tulum?
The same WhatsApp chat you planned in. Changes, late reservations and rides home go through it.
Tell us your dates. We’ll plan the rest.
Who’s coming, when, and what you’re celebrating. For high season (December to March), start three to six months ahead.